Privacy Policy

1. Who we are

Eden Cubs Early Learning Centre is operated by New Zealand Futurenest Investments Limited. In this policy, “EdenCubs”, “we”, “us” and “our” refer to the centre and its service provider.

This policy explains how we handle personal information collected through this website, our website enquiry form and lead forms connected with our online advertising. Separate privacy notices or legal requirements may apply to enrolment and centre records.

2. Information we collect

Depending on how you contact or interact with us, we may collect:

• your name, phone number and email address;
• your child’s age and the childcare arrangements or start date you are interested in;
• information you include in an enquiry, message or visit request;
• information you provide through a Google Ads lead form or another advertising platform;
• technical information such as your IP address, browser or device type, pages visited, referring page and interactions with our website or advertisements; and
• cookies, tags and similar technology used for website operation, security, analytics and advertising measurement.

Please provide only the personal information reasonably needed for your enquiry. A parent or guardian should submit information about a child; children should not independently send personal information through this website.

3. How we collect information

We collect information directly from you when you complete a form, contact us by phone or email, book a visit or otherwise communicate with us. We may also receive information from services you choose to use to contact us, including Google Ads lead forms.

Some technical and usage information is collected automatically when you visit our website through cookies, server logs, tags and similar technologies.

4. Why we use your information

We may use personal information to:

• respond to your enquiry and contact you about your childcare needs;
• arrange a centre visit and provide enrolment, availability or programme information;
• provide customer service and maintain appropriate enquiry records;
• operate, protect, troubleshoot and improve our website and services;
• measure website use, advertising performance and enquiry conversions;
• prevent misuse, fraud or security incidents; and
• meet our legal and regulatory obligations.

If you do not provide information marked as required on a form, we may be unable to respond to your request or arrange a visit.

5. Google Ads, cookies and similar technology

Our website uses Google Ads technology to understand whether an advertisement results in a website visit or enquiry. Google and its partners may use cookies or similar technologies to process information about your browser, device and interaction with our advertisements and website. This helps measure advertising performance and may support advertising personalisation according to your Google settings.

You can control or delete cookies through your browser settings. Blocking some cookies may affect how parts of a website or advertising measurement work. You can also review your advertising choices in Google My Ad Center.

For more information, read how Google uses information from sites and apps, how Google uses cookies in advertising and the Google Privacy Policy.

6. When we share information

We do not sell personal information. We may share information only when reasonably necessary with:

• authorised EdenCubs staff who need it to respond to your enquiry or provide services;
• trusted service providers that host, maintain, secure or measure our website, advertising and communications;
• professional advisers where reasonably necessary; or
• government, regulatory or law-enforcement agencies when required or permitted by law.

Some service providers, including Google, may process information outside New Zealand. Where applicable, we take reasonable steps to use providers and arrangements that protect personal information in accordance with New Zealand privacy requirements.

7. Storage, security and retention

We take reasonable safeguards to protect personal information against loss, unauthorised access, disclosure, alteration or misuse. These safeguards may include access controls, secure systems and limiting information access to people who need it.

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, to manage our relationship with you, and to meet legal or regulatory requirements. When it is no longer required, we take reasonable steps to delete it or make it anonymous.

8. Accessing or correcting your information

You may ask us for access to personal information we hold about you, or ask us to correct it. To protect your privacy, we may need to verify your identity before completing a request. We will respond in accordance with the Privacy Act 2020.

9. Contact us

For a privacy question, access or correction request, or concern about how we have handled personal information, please contact:

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner.

10. Changes to this policy

We may update this policy when our practices, services or legal obligations change. The current version will be published on this page with the date it was last updated.